Have questions about pet products? Need help finding the right products for your furry, feathered, or scaled friends? We're here to help!
Send Us a Messageinfo@zimushop.com
We typically respond within 24 hours
Need help choosing the right products for your pet? We provide personalized recommendations based on your pet's needs.
Questions about pet care, training, or behavior? Our team has extensive experience with various pet species.
Food, toys, grooming, training, health products, and accessories for all dog breeds and sizes.
Litter, food, toys, scratching posts, health products, and everything for your feline friends.
Cages, food, toys, perches, and care products for parrots, canaries, finches, and other birds.
Tanks, filters, food, decorations, water treatments, and supplies for freshwater and saltwater aquariums.
Terrariums, heating, lighting, food, and habitat supplies for snakes, lizards, turtles, and other reptiles.
Tack, grooming, feeding, health products, and stable supplies for equine care.
Habitats, food, bedding, toys, and care products for hamsters, guinea pigs, rabbits, and more.
GPS trackers, pet cameras, safety gates, car restraints, and other protective products.
We strive to respond to all inquiries within 24 hours on weekdays and within 48 hours on weekends. Urgent pet care questions receive priority response.
Absolutely! We specialize in providing personalized product recommendations based on your pet's species, breed, age, health conditions, and specific needs. Please provide as much detail as possible about your pet when contacting us.
While we have extensive knowledge of pet products and general care, we are not veterinarians. For specific medical concerns, we always recommend consulting with a licensed veterinarian. We can, however, recommend products that may support your pet's health based on veterinary recommendations.
Yes, we welcome product suggestions! If there's a specific pet product you'd like us to research and review, please let us know. We consider user suggestions when planning our product research schedule.
We conduct thorough research on each product, including analyzing manufacturer specifications, consulting expert opinions, reviewing user feedback, and when possible, testing products ourselves. We regularly update our information to ensure accuracy.
No, we are an information service, not a retailer. For returns, exchanges, or customer service issues with products purchased through our affiliate links, you'll need to contact the retailer directly (Chewy, Amazon, Petco, etc.). We can, however, help guide you on how to best resolve issues with retailers.
